How does hot water extraction carpet cleaning work

Known as the Hot Water Extraction (HWE) method, this technique is also known as “steam cleaning”. Although more advanced than regular steam treatments, the pressurized hot water extraction (PHWE) method uses high pressure for agitation, and hot water to increase the reaction rate. Here’s how it happens:

  1. A high-performance unit “injects” hot water steam deep down to the very fibre of your textile floor covering;
  2. Simultaneously, a suction attachment is at work to remove up to 95% of moisture and dislodged unsanitary agents.

Deep carpet cleaning is suitable for: Fabrics made of synthetic or woollen fibres. How long does steam cleaning carpets take to dry? Approximately 4-6 hours.

How does low moisture / dry chem cleaning work

Here is how dry cleaning is done:

  1. The technician emulsifies a special dry chem powder and rubs it in with rotating brushes;
  2. The powder bonds chemically to any dirt particles that reside in between the fibres;
  3. The cleaning agent is left to loosen up soil and make it easier to extract;
  4. Then the pro vacuums your piece to suck in both powder and dirt;
  5. Dry chem cleaning removes 99% of allergens and effectively refreshes any carpet or rug.

Is drying time required? No. Your carpeting is ready almost immediately after the service.

How often should I have my carpets professionally cleaned

Well, it depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year for regular household carpeting, so you receive the best value for how much carpet cleaning costs.

What stain protection do you offer and why should I use it

We offer high-quality fibre stain repellent that can significantly prolong the freshness of your carpet when applied after professional cleaning. It will also effectively extend the life of your floor piece, especially if placed in a high traffic area.

What types of carpets and rugs do you handle

At Kleen Crew, we clean the wide range of both carpets and rugs: Persian carpet cleaning, oriental, Moroccan, Tibetan, Indian, runners, area rugs, circular rugs, sculptured and many more. Can’t find yours? Just call us and ask.

How long until my carpet dries after steam cleaning

If your carpet has woollen fibres, then it will take about 4 hours. Other than that, it should be about a couple of hours. We also offer a free Air mover (upon request) to speed up to drying, especially if there is no air circulation.

Do the carpet cleaning specialists move furniture

Professional carpet cleaning requires a single technician. The cleaner could help moving light furniture as long as it doesn’t pose any extra risks.

What is your availability

We provide services 6 days a week. The fantastic carpet cleaning services are available throughout our office locations in East Africa.

What kind of detergents do the carpet cleaning experts use

We use to safe, eco-friendly cleaning solutions with a proven effect that are completely harmless to both humans and pets. Also, on the safety note, please make sure to avoid stepping on the carpet until it’s completely dry, to avoid slips.

What happens if my carpet or rug is damaged

Oh well, accidents happen sometimes. Luckily, Kleen Crew is 100% insured so you will be fully compensated in case something doesn’t go according to plan.


What makes Kleen Crew trusted above other cleaning service providers? When you combine higher standards, smarter strategies and superior quality all in one package, the result is top notch.